APPSC Mains 2021 · paper4

People are generally fed up with public institutions, because these institutions create more problems than they solve. Bureaucratic procedures, red-tapism, corruption, etc., make these institutions oppressive and intimidating. How to shape public institutions that play an enabling role, making room for problem-solving rather than problem-creating? Discuss the ways and means of ensuring quality public service to citizens through public institutions. (250 words)

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