The described approach of combining firmness on rights with courtesy for de-escalation and goodwill is a critical strategy in managing tense, confrontational situations involving personnel, such as industrial strikes.
While maintaining the employer’s rights in respect of trespass and damage, an impartial, courteous and friendly attitude can yield dividends in taking the heat out of an immediate situation and yield long-term dividends in the form of goodwill. In which one among the following references will this statement be most appropriate for industrial security?
Asked in UPSC CISF AC EXE 2024 · Topic: The Governance System (Issues and Challenges to Good Governance)
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