Sevottam is a service delivery excellence model developed by the Department of Administrative Reforms and Public Grievances (DARPG), Government of India. It provides a framework for government organizations to assess and improve the quality of public service delivery. The name "Sevottam" is a combination of 'Seva' (Service) and 'Uttam' (Excellent). It emphasizes Citizen Centricity in governance by focusing on Citizen Charter, Grievance Redressal, and Service Delivery Capability.
________ is the model developed by Government of India for public service delivery as a part of Citizen Centric Governance.
Asked in OPSC CS Prelims 2018 · Topic: The Governance System (Citizen Charters and Public Service Delivery)
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